Alerify Datacenter Status - Incident history https://alerify.instatus.com Alerify Datacenter Thu, 9 Apr 2026 13:57:13 +0000 Internet Circuit Issue Type: Incident Duration: 8 hours and 38 minutes Affected Components: Internet Circuits Apr 9, 13:57:13 GMT+0 - Investigating - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information. Apr 9, 15:26:42 GMT+0 - Identified - Carrier has identified a fiber issue in the area. The fiber crew has been dispatched and is actively investigating the issue. Further updates will be provided as information becomes available. Apr 9, 18:31:09 GMT+0 - Identified - Carrier has identified a Fiber Cut and is working to repair the damage. We will provide updates as we have them. Apr 9, 22:07:35 GMT+0 - Monitoring - Carrier has repaired the fiber and our circuit is showing as back online. We will continue to monitor until we have confirmation from the carrier that all repairs are completed. Apr 9, 22:35:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 38 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>13:57:13</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>15:26:42</var> GMT+0</small><br><strong>Identified</strong> - Carrier has identified a fiber issue in the area. The fiber crew has been dispatched and is actively investigating the issue. Further updates will be provided as information becomes available..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>18:31:09</var> GMT+0</small><br><strong>Identified</strong> - Carrier has identified a Fiber Cut and is working to repair the damage. We will provide updates as we have them..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>22:07:35</var> GMT+0</small><br><strong>Monitoring</strong> - Carrier has repaired the fiber and our circuit is showing as back online. We will continue to monitor until we have confirmation from the carrier that all repairs are completed. .</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>22:35:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Apr 2026 13:57:13 +0000 https://alerify.instatus.com/incident/cmnrjjxzv0cdrim3yqdq8yee3 https://alerify.instatus.com/incident/cmnrjjxzv0cdrim3yqdq8yee3 Scheduled Maintenance – Hosting Infrastructure Type: Maintenance Duration: 2 hours Affected Components: Storage, Networking, Compute Apr 7, 03:30:01 GMT+0 - Identified - Maintenance is now in progress Apr 7, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 7, 03:30:00 GMT+0 - Identified - We will be performing scheduled maintenance on our hosting infrastructure during the planned maintenance window. Date: Monday, April 6th, 2026 Time: 11:30PM to 01:30AM (local time) No service interruption is expected. However, there may be brief, momentary connectivity interruptions as components fail over to secondary controllers. We will monitor all systems throughout the maintenance window to ensure stability and performance. Type: Maintenance

Duration: 2 hours

Affected Components: , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing scheduled maintenance on our hosting infrastructure during the planned maintenance window. Date: Monday, April 6th, 2026 Time: 11:30PM to 01:30AM (local time) No service interruption is expected. However, there may be brief, momentary connectivity interruptions as components fail over to secondary controllers. We will monitor all systems throughout the maintenance window to ensure stability and performance..</p> ]]> Tue, 7 Apr 2026 03:30:00 +0000 https://alerify.instatus.com/maintenance/cmndm5tb50206ar2ucrh4q30g https://alerify.instatus.com/maintenance/cmndm5tb50206ar2ucrh4q30g Internet Circuit Issue Type: Incident Duration: 1 hour and 15 minutes Affected Components: Internet Circuits Apr 2, 10:35:05 GMT+0 - Investigating - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information. Apr 2, 11:04:34 GMT+0 - Monitoring - Affected circuit is now back online. We are monitoring it closely while waiting on a response from the carrier to confirm. Apr 2, 11:49:45 GMT+0 - Resolved - This incident has been resolved. Carrier confirmed that they were performing emergency maintenance and no more outages are expected. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:35:05</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:04:34</var> GMT+0</small><br><strong>Monitoring</strong> - Affected circuit is now back online. We are monitoring it closely while waiting on a response from the carrier to confirm. .</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>11:49:45</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Carrier confirmed that they were performing emergency maintenance and no more outages are expected. .</p> ]]> Thu, 2 Apr 2026 10:35:05 +0000 https://alerify.instatus.com/incident/cmnhc918p04ufwkl8zdrfz1fn https://alerify.instatus.com/incident/cmnhc918p04ufwkl8zdrfz1fn Notice of AC Maintenance Type: Maintenance Duration: 3 hours and 49 minutes Affected Components: Datacenter Cooling Nov 20, 16:00:00 GMT+0 - Identified - On Thursday, November 20th, from 11:00 AM to 4:00 PM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com). Nov 20, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 20, 19:48:43 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 49 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Thursday, November 20th, from 11:00 AM to 4:00 PM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com)..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>19:48:43</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 20 Nov 2025 16:00:00 +0000 https://alerify.instatus.com/maintenance/cmi7m824q02arxpj1y115m7cq https://alerify.instatus.com/maintenance/cmi7m824q02arxpj1y115m7cq Notice of Internet Circuit Maintenance Type: Maintenance Duration: 6 hours Affected Components: Internet Circuits Nov 19, 05:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, November 19th, 2025 **Time:** 12:00 AM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Nov 19, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 19, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, November 19th, 2025 **Time:** 12:00 AM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 19 Nov 2025 05:00:00 +0000 https://alerify.instatus.com/maintenance/cmhf63joy0091gfmz9mvk226j https://alerify.instatus.com/maintenance/cmhf63joy0091gfmz9mvk226j Carrier Circuit Outage Type: Incident Duration: 6 hours and 37 minutes Affected Components: Internet Circuits Nov 3, 15:47:32 GMT+0 - Identified - Our upstream carrier has confirmed a large fiber outage in their network. There is currently no estimated time to repair (ETR), but they are actively working to restore services. Our redundant connectivity remains in place, and there continues to be no expected customer impact. Some brief packet loss may have occurred during initial routing convergence. We will provide additional updates as they become available. Nov 3, 18:25:42 GMT+0 - Identified - Our upstream carrier has advised that splicing crews are on standby and prepared to dispatch once the exact fiber break location is confirmed. The carrier continues to escalate and investigate the event. There remains no estimated time to repair (ETR) at this time. Redundant paths are active and services remain stable. No ongoing customer impact is expected. We will continue to provide updates as they are received. Nov 3, 20:59:41 GMT+0 - Monitoring - Our upstream circuit has come back online. At this time, we have not yet received confirmation or closure details from the carrier. Traffic has successfully re-balanced across circuits and services are stable. We are continuing to monitor closely to ensure no further disruption. We will provide a final update once the carrier confirms resolution. Nov 3, 21:26:50 GMT+0 - Resolved - Our upstream carrier has confirmed that the fiber break has been repaired. The affected circuit is fully operational and has remained stable throughout monitoring. All services are functioning normally with full redundancy restored. If you continue to experience any connectivity issues, please contact our support team. Thank you for your patience throughout this incident. Nov 3, 14:50:00 GMT+0 - Investigating - One of our upstream internet circuits is currently offline. We have opened a support ticket with the carrier and are actively awaiting restoration. Our network automatically rerouted traffic to redundant circuits. There should be no ongoing impact to services; however, some customers may have experienced brief packet loss during route convergence when the circuit initially went down. We will provide updates as they become available. Type: Incident

Duration: 6 hours and 37 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:47:32</var> GMT+0</small><br><strong>Identified</strong> - Our upstream carrier has confirmed a large fiber outage in their network. There is currently no estimated time to repair (ETR), but they are actively working to restore services. Our redundant connectivity remains in place, and there continues to be no expected customer impact. Some brief packet loss may have occurred during initial routing convergence. We will provide additional updates as they become available..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:25:42</var> GMT+0</small><br><strong>Identified</strong> - Our upstream carrier has advised that splicing crews are on standby and prepared to dispatch once the exact fiber break location is confirmed. The carrier continues to escalate and investigate the event. There remains no estimated time to repair (ETR) at this time. Redundant paths are active and services remain stable. No ongoing customer impact is expected. We will continue to provide updates as they are received..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:59:41</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream circuit has come back online. At this time, we have not yet received confirmation or closure details from the carrier. Traffic has successfully re-balanced across circuits and services are stable. We are continuing to monitor closely to ensure no further disruption. We will provide a final update once the carrier confirms resolution..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>21:26:50</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream carrier has confirmed that the fiber break has been repaired. The affected circuit is fully operational and has remained stable throughout monitoring. All services are functioning normally with full redundancy restored. If you continue to experience any connectivity issues, please contact our support team. Thank you for your patience throughout this incident..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:50:00</var> GMT+0</small><br><strong>Investigating</strong> - One of our upstream internet circuits is currently offline. We have opened a support ticket with the carrier and are actively awaiting restoration. Our network automatically rerouted traffic to redundant circuits. There should be no ongoing impact to services; however, some customers may have experienced brief packet loss during route convergence when the circuit initially went down. We will provide updates as they become available..</p> ]]> Mon, 3 Nov 2025 14:50:00 +0000 https://alerify.instatus.com/incident/cmhj9yki6000ea2glvtequ5d3 https://alerify.instatus.com/incident/cmhj9yki6000ea2glvtequ5d3 Notice of Internet Circuit Maintenance Type: Maintenance Duration: 6 hours Affected Components: Internet Circuits Oct 28, 04:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on one of the datacenter’s Internet Circuits. **Date:** Tuesday, October 28th 2025 **Time:** 12:00 AM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency while traffic is re-routed. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Oct 28, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 28, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components:

<p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on one of the datacenter’s Internet Circuits. **Date:** Tuesday, October 28th 2025 **Time:** 12:00 AM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency while traffic is re-routed. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 28</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 28 Oct 2025 04:00:00 +0000 https://alerify.instatus.com/maintenance/cmh28a47j0005u3fd14wy4cco https://alerify.instatus.com/maintenance/cmh28a47j0005u3fd14wy4cco Notice of Internet Circuit Maintenance Type: Maintenance Duration: 1 hour Affected Components: Internet Circuits Sep 24, 04:00:00 GMT+0 - Identified - Please be advised that one of our internet carriers will be performing emergency maintenance. **Date:** Wednesday, September 24th, 2025 **Time:** 12:00 AM to 01:00 AM (local time) During this time there will be periods of brief packet loss while traffic moves to our other circuit. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Sep 24, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 24, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that one of our internet carriers will be performing emergency maintenance. **Date:** Wednesday, September 24th, 2025 **Time:** 12:00 AM to 01:00 AM (local time) During this time there will be periods of brief packet loss while traffic moves to our other circuit. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 24</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 24 Sep 2025 04:00:00 +0000 https://alerify.instatus.com/maintenance/cmfwmo623007uw4enizixuinh https://alerify.instatus.com/maintenance/cmfwmo623007uw4enizixuinh Notice of AC Maintenance Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Datacenter Cooling Jun 30, 11:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 30, 11:30:00 GMT+0 - Identified - On Monday, June 30th, from 7:30 AM to 11:00 AM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com). Jun 30, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday, June 30th, from 7:30 AM to 11:00 AM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com)..</p> <p><small>Jun <var data-var='date'> 30</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 30 Jun 2025 11:30:00 +0000 https://alerify.instatus.com/maintenance/cmcizvcpg001cyl1w9tuop4y4 https://alerify.instatus.com/maintenance/cmcizvcpg001cyl1w9tuop4y4 AC issue Type: Incident Duration: 6 hours and 24 minutes Affected Components: Datacenter Cooling Jun 22, 09:32:16 GMT+0 - Identified - We have identified an issue with our primary AC unit. Temporary units have been installed to assist with the load. HVAC technicians have been dispatched. Jun 22, 12:46:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 22, 15:56:00 GMT+0 - Resolved - This incident has been resolved. Portable units are being left in place as a precaution with the excessive heat this week. Type: Incident

Duration: 6 hours and 24 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>09:32:16</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with our primary AC unit. Temporary units have been installed to assist with the load. HVAC technicians have been dispatched. .</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>12:46:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>15:56:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Portable units are being left in place as a precaution with the excessive heat this week. .</p> ]]> Sun, 22 Jun 2025 09:32:16 +0000 https://alerify.instatus.com/incident/cmc7gyc4e002rkbb2432sbfoa https://alerify.instatus.com/incident/cmc7gyc4e002rkbb2432sbfoa Notice of AC Maintenance Type: Maintenance Duration: 3 hours Affected Components: Datacenter Cooling Jun 20, 15:00:00 GMT+0 - Identified - On Friday, June 20th, from 9:00 AM to 12:00 PM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com). Jun 20, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 20, 13:14:29 GMT+0 - Identified - Maintenance didn't start yet. Jun 20, 15:00:00 GMT+0 - Identified - Maintenance is now in progress Jun 20, 16:55:00 GMT+0 - Completed - Maintenance completed. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Friday, June 20th, from 9:00 AM to 12:00 PM, we will be conducting scheduled preventative maintenance on our primary air conditioning unit. During this time, our secondary units will temporarily manage the cooling load. While the system transitions, clients may notice a slight increase in ambient temperature as the secondary units work to stabilize the environment. Please be assured that we will be closely monitoring conditions to ensure all temperatures remain within acceptable operational ranges. If you have any questions or concerns, feel free to contact us at [**support@alerify.com**](mailto:support@alerify.com)..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>13:14:29</var> GMT+0</small><br><strong>Identified</strong> - Maintenance didn't start yet..</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed..</p> ]]> Fri, 20 Jun 2025 15:00:00 +0000 https://alerify.instatus.com/maintenance/cmc2830gb000fns7lvnm5ruza https://alerify.instatus.com/maintenance/cmc2830gb000fns7lvnm5ruza Notice of Internet Circuit Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Internet Circuits Apr 30, 02:29:34 GMT+0 - Completed - Maintenance has been completed and all circuits are back in service. Apr 30, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 30, 02:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Tuesday, April 29th, 2025 **Time:** 10:00 PM to 01:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>02:29:34</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed and all circuits are back in service..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Tuesday, April 29th, 2025 **Time:** 10:00 PM to 01:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> ]]> Wed, 30 Apr 2025 02:00:00 +0000 https://alerify.instatus.com/maintenance/cm9tz0gb1000gi2sb8i4zfjhq https://alerify.instatus.com/maintenance/cm9tz0gb1000gi2sb8i4zfjhq Carrier issue Type: Incident Duration: 6 hours and 37 minutes Affected Components: Internet Circuits Apr 24, 16:06:22 GMT+0 - Identified - Carrier is continuing to work on the broken fiber. Estimated time to resolution is 3pm EST. Apr 24, 12:55:16 GMT+0 - Investigating - We are currently investigating an issue with one of our internet circuits. A ticket has been open with the carrier. All services remain online. Apr 24, 13:23:35 GMT+0 - Identified - Carrier has identified a cut in their fiber up stream that is causing an outage. Could be affecting more than just our circuit. They have dispatched repair crews and we should have an update shortly. Apr 24, 18:46:44 GMT+0 - Monitoring - Circuit has been stable for some time now. Still waiting on confirmation from the carrier that the issue is resolved before putting the link back in service. Apr 24, 19:32:34 GMT+0 - Resolved - Carrier has confirmed that their repairs have been completed. Circuit has been placed back into service. Type: Incident

Duration: 6 hours and 37 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>16:06:22</var> GMT+0</small><br><strong>Identified</strong> - Carrier is continuing to work on the broken fiber. Estimated time to resolution is 3pm EST..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>12:55:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with one of our internet circuits. A ticket has been open with the carrier. All services remain online. .</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>13:23:35</var> GMT+0</small><br><strong>Identified</strong> - Carrier has identified a cut in their fiber up stream that is causing an outage. Could be affecting more than just our circuit. They have dispatched repair crews and we should have an update shortly. .</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>18:46:44</var> GMT+0</small><br><strong>Monitoring</strong> - Circuit has been stable for some time now. Still waiting on confirmation from the carrier that the issue is resolved before putting the link back in service..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>19:32:34</var> GMT+0</small><br><strong>Resolved</strong> - Carrier has confirmed that their repairs have been completed. Circuit has been placed back into service..</p> ]]> Thu, 24 Apr 2025 12:55:16 +0000 https://alerify.instatus.com/incident/cm9vd846e0023uw6ur8iepwtt https://alerify.instatus.com/incident/cm9vd846e0023uw6ur8iepwtt Notice of Internet Circuit Maintenance Type: Maintenance Duration: 3 hours and 10 minutes Affected Components: Internet Circuits Apr 17, 03:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, April 16th, 2025 **Time:** 11:00 PM to 07:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Apr 17, 06:10:17 GMT+0 - Completed - Maintenance has been completed. All circuits confirmed functional. Apr 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 10 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, April 16th, 2025 **Time:** 11:00 PM to 07:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>06:10:17</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. All circuits confirmed functional. .</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 17 Apr 2025 03:00:00 +0000 https://alerify.instatus.com/maintenance/cm9h4p47t001bzctxjnc82dv1 https://alerify.instatus.com/maintenance/cm9h4p47t001bzctxjnc82dv1 Notice of Internet Circuit Maintenance Type: Maintenance Duration: 2 hours and 7 minutes Affected Components: Internet Circuits Apr 9, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 05:06:33 GMT+0 - Completed - Maintenance has been completed. Apr 9, 03:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Tuesday, April 8th, 2025 **Time:** 11:00 PM to 6:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>05:06:33</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. .</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Tuesday, April 8th, 2025 **Time:** 11:00 PM to 6:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> ]]> Wed, 9 Apr 2025 03:00:00 +0000 https://alerify.instatus.com/maintenance/cm906u5zz000x4gen4wrrjz7z https://alerify.instatus.com/maintenance/cm906u5zz000x4gen4wrrjz7z Notice of Internet Circuit Maintenance Type: Maintenance Duration: 13 hours and 43 minutes Affected Components: Internet Circuits Apr 2, 13:46:37 GMT+0 - Completed - Due to complications at the carrier, tonight's maintenance is being canceled. A new notice will go out once it is rescheduled. Apr 3, 03:30:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, April 2rd, 2025 to Thursday, April 3rd, 2025 **Time:** 11:30 PM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Type: Maintenance

Duration: 13 hours and 43 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:46:37</var> GMT+0</small><br><strong>Completed</strong> - Due to complications at the carrier, tonight's maintenance is being canceled. A new notice will go out once it is rescheduled..</p> <p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Wednesday, April 2rd, 2025 to Thursday, April 3rd, 2025 **Time:** 11:30 PM to 06:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> ]]> Thu, 3 Apr 2025 03:30:00 +0000 https://alerify.instatus.com/maintenance/cm8687qxh000h12or6m5dxn04 https://alerify.instatus.com/maintenance/cm8687qxh000h12or6m5dxn04 Phone System Issues Type: Incident Duration: 5 hours and 32 minutes Affected Components: Phone System Mar 3, 18:26:42 GMT+0 - Investigating - An issue has been identified with the Alerify phone system that is preventing inbound calls from functioning as expected. A ticket has been opened with the provider and they are investigating the issue. For immediate assistance, please email [support@alerify.com](mailto:support@alerify.com) Mar 3, 18:45:13 GMT+0 - Identified - CallTower continues to work with Microsoft on the issue affecting the completion of inbound calls for auto attendants and call queues. Mar 3, 19:51:01 GMT+0 - Identified - Microsoft continues to work to resolve the issue affecting inbound calls to auto attendants and call queues for Microsoft Teams. Microsoft has provided an update which is included below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: Mar 3, 2025 at 9:46 AM MST User impact Users may not be able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues. Scope of impact Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected. Preliminary root case A modification made to an auto attendant application ID record is rejecting Microsoft Teams call queues. Current status Mar 3, 2025 at 12:33 PM MST We've discovered that a modification to an auto attendant application ID record is rejecting Microsoft Teams call queues. We've deployed a fix to update the affected application ID record, which will mitigate impact. Next update by: Monday, March 3, 2025 at 1:30 PM MST \*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [support@calltower.com](mailto:support@calltower.com). This issue is being investigated as a top priority. Mar 3, 20:57:27 GMT+0 - Monitoring - Incident status: Monitoring CallTower has continued to work with Microsoft on the issue affecting inbound calling to auto attendants and call queues. Microsoft has applied a fix at this time. CallTower’s testing shows that calls are now completing as expected. Microsoft's update is provided below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: Mar 3, 2025 at 9:46 AM MST User impact Users may not be able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues. More info Callers routed through call queues may hear a busy signal or the call may ring for 45+ seconds and then end. Scope of impact Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected. Preliminary root case A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues is preventing users from receiving calls and causing the impact. Current status Mar 3, 2025 at 1:20 PM MST We’ve deployed the configuration to the auto-attendant app and are seeing service functionality improvements as expected. We’re continuing to monitor to confirm the fix is mitigating impact. Next update by: Monday, March 3, 2025 at 2:30 PM MST \*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [support@calltower.com](mailto:support@calltower.com). Mar 3, 23:58:39 GMT+0 - Resolved - Microsoft has confirmed that the fix has been deployed and the issue has been resolved. Microsoft’s final update is provided below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service restored Issue type: Incident Start time: Mar 3, 2025, 9:46 AM MST End time: Mar 3, 2025, 1:19 PM MST User impact Users may not have been able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues More info Callers routed through call queues may have heard a busy signal or the call may have rung for 45+ seconds and then ended. Scope of impact Users who expected to make or receive calls routed through Microsoft Teams provisioned auto attendants and call queues may have been affected. Preliminary root case A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues was preventing users from receiving calls and caused the impact. Next steps \- We’re reviewing our testing and validation processes to understand how the impact of the configuration change wasn’t identified prior to implementation so that we can improve our testing and validation procedures and avoid similar issues in the future. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. Current status Mar 3, 2025, 1:50 PM MST Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated. \*CallTower will be closing this master case and all associated cases. Type: Incident

Duration: 5 hours and 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>18:26:42</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been identified with the Alerify phone system that is preventing inbound calls from functioning as expected. A ticket has been opened with the provider and they are investigating the issue. For immediate assistance, please email [support@alerify.com](mailto:support@alerify.com).</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>18:45:13</var> GMT+0</small><br><strong>Identified</strong> - CallTower continues to work with Microsoft on the issue affecting the completion of inbound calls for auto attendants and call queues..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>19:51:01</var> GMT+0</small><br><strong>Identified</strong> - Microsoft continues to work to resolve the issue affecting inbound calls to auto attendants and call queues for Microsoft Teams. Microsoft has provided an update which is included below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: Mar 3, 2025 at 9:46 AM MST User impact Users may not be able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues. Scope of impact Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected. Preliminary root case A modification made to an auto attendant application ID record is rejecting Microsoft Teams call queues. Current status Mar 3, 2025 at 12:33 PM MST We've discovered that a modification to an auto attendant application ID record is rejecting Microsoft Teams call queues. We've deployed a fix to update the affected application ID record, which will mitigate impact. Next update by: Monday, March 3, 2025 at 1:30 PM MST \*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [support@calltower.com](mailto:support@calltower.com). This issue is being investigated as a top priority..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:57:27</var> GMT+0</small><br><strong>Monitoring</strong> - Incident status: Monitoring CallTower has continued to work with Microsoft on the issue affecting inbound calling to auto attendants and call queues. Microsoft has applied a fix at this time. CallTower’s testing shows that calls are now completing as expected. Microsoft's update is provided below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service degradation Issue type: Incident Start time: Mar 3, 2025 at 9:46 AM MST User impact Users may not be able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues. More info Callers routed through call queues may hear a busy signal or the call may ring for 45+ seconds and then end. Scope of impact Users expecting to make or receive calls routed through Microsoft Teams-provisioned auto attendants and call queues may be affected. Preliminary root case A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues is preventing users from receiving calls and causing the impact. Current status Mar 3, 2025 at 1:20 PM MST We’ve deployed the configuration to the auto-attendant app and are seeing service functionality improvements as expected. We’re continuing to monitor to confirm the fix is mitigating impact. Next update by: Monday, March 3, 2025 at 2:30 PM MST \*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [support@calltower.com](mailto:support@calltower.com)..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>23:58:39</var> GMT+0</small><br><strong>Resolved</strong> - Microsoft has confirmed that the fix has been deployed and the issue has been resolved. Microsoft’s final update is provided below. Issue ID: TM1022107 Affected services: Microsoft Teams Status: Service restored Issue type: Incident Start time: Mar 3, 2025, 9:46 AM MST End time: Mar 3, 2025, 1:19 PM MST User impact Users may not have been able to receive calls placed through Microsoft Teams provisioned auto attendants and call queues More info Callers routed through call queues may have heard a busy signal or the call may have rung for 45+ seconds and then ended. Scope of impact Users who expected to make or receive calls routed through Microsoft Teams provisioned auto attendants and call queues may have been affected. Preliminary root case A configuration change to an auto-attendant app ID record that matches inbound calls with users in call queues was preventing users from receiving calls and caused the impact. Next steps \- We’re reviewing our testing and validation processes to understand how the impact of the configuration change wasn’t identified prior to implementation so that we can improve our testing and validation procedures and avoid similar issues in the future. We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days. Current status Mar 3, 2025, 1:50 PM MST Our fix was successfully deployed. After an extended period of monitoring, we’ve confirmed through telemetry that service is restored and impact has been fully remediated. \*CallTower will be closing this master case and all associated cases..</p> ]]> Mon, 3 Mar 2025 18:26:42 +0000 https://alerify.instatus.com/incident/cm7te62sv000l11ddaem0lin4 https://alerify.instatus.com/incident/cm7te62sv000l11ddaem0lin4 Notice of Internet Circuit Maintenance Type: Maintenance Duration: 1 hour Affected Components: Internet Circuits Mar 1, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 1, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 1, 03:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Friday, February 28th, 2025 **Time:** 10:00 PM to 11:00 PM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Friday, February 28th, 2025 **Time:** 10:00 PM to 11:00 PM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> ]]> Sat, 1 Mar 2025 03:00:00 +0000 https://alerify.instatus.com/maintenance/cm7jgn5qt001535k8mgmya1ds https://alerify.instatus.com/maintenance/cm7jgn5qt001535k8mgmya1ds Notice of Scheduled Firewall Maintenance Type: Maintenance Duration: 4 days and 9 hours Affected Components: Internet Circuits, Compute Dec 7, 04:45:00 GMT+0 - Completed - This was completed Friday night. It appears the status page notifications and automation was delayed. Dec 7, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 7, 03:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s core Firewalls. Date: Friday, December 6, 2024 Time: 10:00 PM to 12:00 AM (local time) Alerify will be performing maintenance on our core Firewalls. While we do not anticipate any service interruptions during this maintenance, our team will be closely monitoring the systems to promptly address any potential issues and ensure continuity of service. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com). Type: Maintenance

Duration: 4 days and 9 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>04:45:00</var> GMT+0</small><br><strong>Completed</strong> - This was completed Friday night. It appears the status page notifications and automation was delayed. .</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s core Firewalls. Date: Friday, December 6, 2024 Time: 10:00 PM to 12:00 AM (local time) Alerify will be performing maintenance on our core Firewalls. While we do not anticipate any service interruptions during this maintenance, our team will be closely monitoring the systems to promptly address any potential issues and ensure continuity of service. If you have any questions or concerns, please feel free to contact us at [support@alerify.com](mailto:support@alerify.com)..</p> ]]> Sat, 7 Dec 2024 03:00:00 +0000 https://alerify.instatus.com/maintenance/cm3ykagjr000b82mq9ohzl76o https://alerify.instatus.com/maintenance/cm3ykagjr000b82mq9ohzl76o Internet circuit issue Type: Incident Duration: 1 day, 18 hours and 11 minutes Affected Components: Internet Circuits Nov 23, 19:50:38 GMT+0 - Investigating - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information. Nov 23, 20:20:28 GMT+0 - Identified - Carrier has identified the issue as a power outage at one of their facilities causing an outage for 2166 customers. They are working to restore services as soon as possible. We will provide more updates as we get information. Nov 23, 23:44:42 GMT+0 - Monitoring - Circuit is back online and seems to be functioning normally. Carrier is still investigating other reported issues in the area. We will continue to monitor the circuit until an official closure is provided by the carrier. Nov 25, 14:02:04 GMT+0 - Resolved - Carrier has confirmed everything is back to normal on their end. Type: Incident

Duration: 1 day, 18 hours and 11 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>19:50:38</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been detected with one of our internet circuits. All services are still online. Alerify is reaching out to the carrier to identify the cause of the problem. Updates will be provided when we have more information..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>20:20:28</var> GMT+0</small><br><strong>Identified</strong> - Carrier has identified the issue as a power outage at one of their facilities causing an outage for 2166 customers. They are working to restore services as soon as possible. We will provide more updates as we get information..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>23:44:42</var> GMT+0</small><br><strong>Monitoring</strong> - Circuit is back online and seems to be functioning normally. Carrier is still investigating other reported issues in the area. We will continue to monitor the circuit until an official closure is provided by the carrier. .</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>14:02:04</var> GMT+0</small><br><strong>Resolved</strong> - Carrier has confirmed everything is back to normal on their end. .</p> ]]> Sat, 23 Nov 2024 19:50:38 +0000 https://alerify.instatus.com/incident/cm3ul4u2h000yjfbhwibtyjuv https://alerify.instatus.com/incident/cm3ul4u2h000yjfbhwibtyjuv Notice of Internet Circuit Maintenance Type: Maintenance Duration: 2 hours Affected Components: Internet Circuits Nov 23, 03:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Friday, November 22, 2024 **Time:** 10:00 PM to 12:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at support@alerify.com. Nov 23, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 23, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s Internet Circuits. **Date:** Friday, November 22, 2024 **Time:** 10:00 PM to 12:00 AM (local time) Though no outage of connectivity is expected, there may be brief periods of increased latency. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at support@alerify.com..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 23 Nov 2024 03:00:00 +0000 https://alerify.instatus.com/maintenance/cm3j42g0o000jr4k0s09lx10n https://alerify.instatus.com/maintenance/cm3j42g0o000jr4k0s09lx10n Datacenter AC Maintenance Type: Maintenance Duration: 7 hours Affected Components: Datacenter Power, Datacenter Cooling Nov 19, 14:00:00 GMT+0 - Identified - _On November 19th at 9 AM, we will be continuing work on the main transformer for the AC system at the datacenter. This should not affect any services. We will send an update once this work is completed_ Nov 19, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 19, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 7 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - _On November 19th at 9 AM, we will be continuing work on the main transformer for the AC system at the datacenter. This should not affect any services. We will send an update once this work is completed_.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 19 Nov 2024 14:00:00 +0000 https://alerify.instatus.com/maintenance/cm3ndwgsu001cbn5yqzy491o5 https://alerify.instatus.com/maintenance/cm3ndwgsu001cbn5yqzy491o5 Datacenter AC Maintenance Type: Maintenance Duration: 3 hours and 52 minutes Affected Components: Datacenter Power, Datacenter Cooling Nov 18, 15:00:00 GMT+0 - Identified - _On November 18th at 10 AM, we will be replacing the main transformer for the AC system at the datacenter. This should not affect any services. We will send an update once this work is completed_ Nov 18, 18:51:57 GMT+0 - Completed - Todays maintenance has been completed and new transfer has been installed. Additional maintenance will need to be performed tomorrow to complete the installation. Nov 18, 15:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours and 52 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Identified</strong> - _On November 18th at 10 AM, we will be replacing the main transformer for the AC system at the datacenter. This should not affect any services. We will send an update once this work is completed_.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>18:51:57</var> GMT+0</small><br><strong>Completed</strong> - Todays maintenance has been completed and new transfer has been installed. Additional maintenance will need to be performed tomorrow to complete the installation..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Mon, 18 Nov 2024 15:00:00 +0000 https://alerify.instatus.com/maintenance/cm3djkdpq003r12toyt0trxs6 https://alerify.instatus.com/maintenance/cm3djkdpq003r12toyt0trxs6 Cooling issues Type: Incident Duration: 21 hours and 46 minutes Affected Components: Datacenter Cooling Nov 7, 17:47:22 GMT+0 - Investigating - We are currently investigating a problem with our primary AC. Temporary units have been installed while we troubleshoot. Nov 7, 19:59:52 GMT+0 - Identified - Issue has been identified. We are working with vendors to get additional cooling in place to offset the failed equipment. Nov 7, 23:47:42 GMT+0 - Monitoring - Vendor has installed a large temporary unit to cool the space. Temperature should be returning to normal shortly. Alerify will continue to monitor the environment until new hardware can be installed. Nov 8, 15:32:53 GMT+0 - Resolved - Temperatures have returned to normal. Vendor provided cooling unit will remain in place until replacement parts can be acquired and installed. Vendor has ensured continued runtime by installing an external generator. A maintenance notice will be sent out once replacement parts have arrived and are ready for installation. Until that time, this incident will be closed. Type: Incident

Duration: 21 hours and 46 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:47:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a problem with our primary AC. Temporary units have been installed while we troubleshoot. .</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:59:52</var> GMT+0</small><br><strong>Identified</strong> - Issue has been identified. We are working with vendors to get additional cooling in place to offset the failed equipment. .</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:47:42</var> GMT+0</small><br><strong>Monitoring</strong> - Vendor has installed a large temporary unit to cool the space. Temperature should be returning to normal shortly. Alerify will continue to monitor the environment until new hardware can be installed. .</p> <p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:32:53</var> GMT+0</small><br><strong>Resolved</strong> - Temperatures have returned to normal. Vendor provided cooling unit will remain in place until replacement parts can be acquired and installed. Vendor has ensured continued runtime by installing an external generator. A maintenance notice will be sent out once replacement parts have arrived and are ready for installation. Until that time, this incident will be closed..</p> ]]> Thu, 7 Nov 2024 17:47:22 +0000 https://alerify.instatus.com/incident/cm37lonu6002iy1r0vjl68b4r https://alerify.instatus.com/incident/cm37lonu6002iy1r0vjl68b4r Scheduled Power Outage at 2330 Vartan Way - Saturday, November 2 Type: Maintenance Duration: 6 hours and 26 minutes Affected Components: Datacenter Power Nov 2, 17:44:50 GMT+0 - Completed - Maintenance has been completed. Nov 2, 11:00:00 GMT+0 - Identified - **Date:** Saturday, November 2 **Time:** 7:00 AM to 3:00 PM Please be advised that PPL Electric has scheduled an electrical shutdown at **2330 Vartan Way** on **Saturday, November 2** between **7:00 AM and 3:00 PM**. Alerify will be operating on generator power for the duration of the maintenance, and no outage of our systems is expected. For questions or concerns, please contact our support team at [support@alerify.com](mailto:support@alerify.com). Nov 2, 11:18:58 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 6 hours and 26 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:44:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has been completed. .</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Date:** Saturday, November 2 **Time:** 7:00 AM to 3:00 PM Please be advised that PPL Electric has scheduled an electrical shutdown at **2330 Vartan Way** on **Saturday, November 2** between **7:00 AM and 3:00 PM**. Alerify will be operating on generator power for the duration of the maintenance, and no outage of our systems is expected. For questions or concerns, please contact our support team at [support@alerify.com](mailto:support@alerify.com)..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:18:58</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. .</p> ]]> Sat, 2 Nov 2024 11:00:00 +0000 https://alerify.instatus.com/maintenance/cm2m3z6po000jj7sg119xxttd https://alerify.instatus.com/maintenance/cm2m3z6po000jj7sg119xxttd Notice of Scheduled Router Maintenance Type: Maintenance Duration: 2 hours Affected Components: Internet Circuits, Compute, Storage, Networking Oct 26, 02:00:00 GMT+0 - Identified - Please be advised that scheduled maintenance will be performed on the datacenter’s core routers. **Date:** Friday, October 25, 2024 **Time:** 10:00 PM to 12:00 AM (local time) During this maintenance window, there may be intermittent connectivity to the datacenter. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at support@alerify.com. Oct 26, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 26, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that scheduled maintenance will be performed on the datacenter’s core routers. **Date:** Friday, October 25, 2024 **Time:** 10:00 PM to 12:00 AM (local time) During this maintenance window, there may be intermittent connectivity to the datacenter. This maintenance is necessary to improve performance and reliability. We apologize for any inconvenience this may cause and appreciate your understanding. Our team will be monitoring the situation closely to minimize any disruption to services. If you have any questions or concerns, please feel free to contact us at support@alerify.com..</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 26</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 26 Oct 2024 02:00:00 +0000 https://alerify.instatus.com/maintenance/cm25222jt0017lzftpsl2cwl9 https://alerify.instatus.com/maintenance/cm25222jt0017lzftpsl2cwl9 Phone system issues Type: Incident Duration: 1 hour and 43 minutes Affected Components: Phone System Oct 10, 16:52:28 GMT+0 - Investigating - An issue has been identified with the Alerify phone system that is preventing inbound calls from functioning as expected. A ticket has been opened with the provider and they are investigating the issue. For immediate assistance, please email [support@alerify.com](mailto:support@alerify.com) Oct 10, 18:20:20 GMT+0 - Monitoring - Microsoft is working on rerouting traffic to fix this issue now and will provide further updates shortly. We are seeing some successful calls in our internal testing and testing reported by customers. Oct 10, 18:35:52 GMT+0 - Resolved - Microsoft is reporting that the issue affecting inbound calls to Auto Attendants and Call Queues has been resolved. Alerify has confirmed the resolution in our testing. Microsoft’s incident TM907891 is included below. "Details Title: Users' calls routed through Auto attendants and Call queues within Microsoft Teams may fail User impact: Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed. Final status: We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated. Scope of impact: Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted. Start time: Thursday, October 10, 2024, at 3:51 PM UTC End time: Thursday, October 10, 2024, at 5:50 PM UTC Root cause: Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact. Next steps: \- We're continuing to monitor the affected infrastructure closely to gain further insight into the source of the underlying issue and better prevent similar impact in the future. \- We’re assessing our automated recovery mechanisms in conjunction with our findings into the underlying problem to identify areas for improvement to reduce the time to mitigate similar future issues. This is the final update for the event." Alerify will be closing this master case and all associated cases. Type: Incident

Duration: 1 hour and 43 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>16:52:28</var> GMT+0</small><br><strong>Investigating</strong> - An issue has been identified with the Alerify phone system that is preventing inbound calls from functioning as expected. A ticket has been opened with the provider and they are investigating the issue. For immediate assistance, please email [support@alerify.com](mailto:support@alerify.com) .</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>18:20:20</var> GMT+0</small><br><strong>Monitoring</strong> - Microsoft is working on rerouting traffic to fix this issue now and will provide further updates shortly. We are seeing some successful calls in our internal testing and testing reported by customers..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>18:35:52</var> GMT+0</small><br><strong>Resolved</strong> - Microsoft is reporting that the issue affecting inbound calls to Auto Attendants and Call Queues has been resolved. Alerify has confirmed the resolution in our testing. Microsoft’s incident TM907891 is included below. "Details Title: Users' calls routed through Auto attendants and Call queues within Microsoft Teams may fail User impact: Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed. Final status: We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated. Scope of impact: Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted. Start time: Thursday, October 10, 2024, at 3:51 PM UTC End time: Thursday, October 10, 2024, at 5:50 PM UTC Root cause: Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact. Next steps: \- We're continuing to monitor the affected infrastructure closely to gain further insight into the source of the underlying issue and better prevent similar impact in the future. \- We’re assessing our automated recovery mechanisms in conjunction with our findings into the underlying problem to identify areas for improvement to reduce the time to mitigate similar future issues. This is the final update for the event." Alerify will be closing this master case and all associated cases..</p> ]]> Thu, 10 Oct 2024 16:52:28 +0000 https://alerify.instatus.com/incident/cm23je83n004znpmi9bjvp2bu https://alerify.instatus.com/incident/cm23je83n004znpmi9bjvp2bu