Alerify Datacenter - Notice history

Our carrier partner has completed repair activities and is currently performing service validation and restoration verification. Connectivity appears to have been restored, and we are continuing to monitor the situation while final checks are completed. We will provide a final update once full service restoration has been confirmed.

Repair activities are continuing as the carrier works to restore and stabilize the affected infrastructure. Connectivity has been restored and services are currently operating normally; however, the carrier remains engaged and monitoring the situation while additional remediation efforts are completed. No estimated time for full resolution is currently available.

One of our upstream carrier providers is currently investigating an issue within their network. Field personnel have been dispatched to evaluate the affected infrastructure. No customer impact is currently being observed, and all services remain operational. We will continue to monitor the situation and provide updates as necessary.

Carrier has confirmed the incident as resolved.

Circuit is showing back online. However carrier has not confirmed a change in dispatch. We will continue to monitor the circuit and provide updates as we receive them.

Carrier has identified a potential hardware fault and has scheduled an on-site technician for tomorrow morning.

On May 6, 2026, at approximately 10:54 AM EDT, DQE Communications began experiencing instability on an upstream transit connection, resulting in multiple rapid link state changes and routing session flapping. During this time, customers may have experienced intermittent connectivity, packet loss, or brief service outages across multiple locations.

DQE Engineering immediately initiated an investigation and engaged the upstream provider for support. In response to the instability, the affected upstream port was administratively shut down at approximately 11:23 AM EDT to prevent further impact. To further protect overall network performance, DQE subsequently rerouted (drained) traffic away from the affected upstream path at approximately 12:10 PM EDT. Following these mitigation actions, customer services stabilized and no further widespread impact was observed.

The issue was attributed to instability within an upstream transport path. The upstream provider advised that the event was related to a transient fiber disturbance in the Pittsburgh area impacting multiple services. No further detailed information has been made available at this time.

All services have remained stable since mitigation actions were taken. DQE will continue to monitor network performance closely, and all related tickets will be placed under a 24-hour monitoring period to ensure continued stability.

Carrier has confirmed the circuit to be stable. We have put it back into service and will be monitoring it for the next few hours to ensure stability.

The affected circuit has been removed from service until stability can be confirmed. We are also awaiting confirmation from the carrier regarding the root cause of the issue.

Carrier has repaired the fiber and our circuit is showing as back online. We will continue to monitor until we have confirmation from the carrier that all repairs are completed.

Carrier has identified a Fiber Cut and is working to repair the damage. We will provide updates as we have them.

Carrier has identified a fiber issue in the area. The fiber crew has been dispatched and is actively investigating the issue. Further updates will be provided as information becomes available.

This incident has been resolved. Carrier confirmed that they were performing emergency maintenance and no more outages are expected.

Affected circuit is now back online. We are monitoring it closely while waiting on a response from the carrier to confirm.